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MyCompany Toolbox Website Glossary and Terms

API (Application Programming Interface)
The specification defining how an application accesses the functionality of an operating environment or another application. Programmers developing Windows applications, for example, write to Windows API's, which provide access to such user interface elements as scroll bars or icons as well as messaging, printing, and display functions.

An application is a computer software program that provides a service to the user.

ASP (Application Service Provider)
ASPs rent and host software and services over the Internet for a subscription or per-use fee so that customers don't have to install, run, and maintain applications themselves. Most ASPs deliver applications through a secure Web browser.

A file that's sent with an e-mail message. Some files, such as formatted text files, must be encoded by the sending computer and decoded by the receiving computer.

B2B (Business-to-Business)
E-commerce software that enables companies to buy and sell goods from each other online.

A bolg is a user-generated website where entries are made in journal style and displayed in a reverse chronological order. Blogs often provide commentary or news on a particular subject, such as food, politics, or local news; some function as more personal online diaries. A typical blog combines text, images, and links to other blogs, web pages, and other media related to its topic. The ability for readers to leave comments in an interactive format is an important part of most early blogs. Most blogs are primarily textual although some focus on photographs (photoblog), sketchblog, videos (vlog), or audio (podcasting), and are part of a wider network of social media.

The term "blog" is derived from "Web log." "Blog" can also be used as a verb, meaning to maintain or add content to a blog.

The term blog is commonly acredited to the web-journal pioneer Travis Petler. He coined the term on his personal blog in early September of 1997 while studying at Brown University. His use of the word spread to other college campus' where other weblogs were present.
from: http://en.wikipedia.org/wiki/Blog

A browser provides a graphical interface to the World Wide Web; it interprets hypertext links, displays images, and lets you view sites and navigate from one Web site to another.

Business Socialization
This is the process of opening your business activities and processes to your customers and colleagues alike.

Customer Relationship Management software is a type of enterprise application that automates a company's sales and marketing activities. The objective of CRM is to enrich and consolidate customer/contact information across the company, ensuring that information collected from multiple sources is up-to-the-minute and accessible to those who need it.

Data Warehouse
A data warehouse is the main repository of the organization's historical data, its corporate memory. For example, an organization would use the information that's stored in its data warehouse to find out what day of the week they sold the most widgets in May 1992, or how employee sick leave the week before Christmas differed between California and Quebec from 2001-2005. In other words, the data warehouse contains the raw material for management's decision support system. The critical factor leading to the use of a data warehouse is that a data analyst can perform complex queries and analysis (such as data mining) on the information without slowing down the operational systems.
from: http://en.wikipedia.org/wiki/Data_warehouse

ERP (Enterprise Resource Planning)
Software that enables companies to automate the management of complex back-office business functions such as inventory management, purchasing, accounting, order entry, customer service, and human resources.

FAQs (Frequently Asked Questions)
A listing of common questions and answers. In computers and electronics, FAQs usually cover either a specific product or technology, thus they often appear as part of a vendor's product-information or product-support pages on its Web site. They could also address, say, a complicated issue, such as digital copyrighting, or provide general information about a company or an event. FAQs can be organized in virtually any structure. You can either pronounce it "facks" or sound out each letter.

A gigabyte equals 1,073,741,824 bytes of data. Abbreviated as GB.

iCalendar is a standard (RFC 2445) for calendar data exchange. The standard is sometimes referred to as "iCal", which also is the name of the Apple, Inc. calendar program (see iCal) that provides one of the implementations of the standard.

iCalendar allows users to send meeting requests and tasks to other users through emails. Recipients of the iCalendar email (with supported software) can respond to the sender easily or counter propose another meeting date/time.

It is implemented/supported by a large number of products, including 30 Boxes, Apple's iCal application, Darwin Calendar Server, Contactizer and iPod, Chandler, Drupal with its event module, Citadel, Facebook, FirstClass, Google Calendar, Jalios JCMS, KOrganizer, Lotus Notes, Microsoft Entourage, Mozilla Calendar (including Mozilla Sunbird), Mulberry, Novell Evolution, Nuvvo, Simple Groupware, Upcoming.org, Windows Calendar, Webical, Zimbra Collaboration Suite, and Microsoft Outlook (see below).

iCalendar data is typically exchanged using traditional email, but the standard is designed to be independent of the transport protocol. For example, it can also be shared and edited by using a WebDav server, or SyncML. Simple web servers (using just the HTTP protocol) are often used to distribute iCalendar data about an event and to publish busy times of an individual. Event sites on the web are embedding iCalendar data in web pages using hCalendar, a 1:1 microformat representation of iCalendar in semantic (X)HTML.
from: http://en.wikipedia.org/wiki/ICalendar

Instant Messaging
A form of synchronous communication that allows users on a network such as Skype to initiate chat sessions with others on that network in real time. Currently, several instant-messaging systems are available, but no one is standard; this means that you must be on the same network as the people you wish to communicate with.

A milestone is a term used to describe a task within a project that is attached to a progress payment. If the task is completed the company is paid.

On-Demand Software
Software offered to customers that is specifically built for one-to-many hosting. This means that one copy of the software is installed for use by many companies who access the software across the web.

An opportunity is the term used by sales organizations to characterize a potential sale of product or service to a contact.

Capable of being changed in size or configuration. For example, a Web site's design and hardware are considered scalable if the site can handle a significant increase in traffic. A network architecture is scalable if it can accommodate increasing numbers of users. (SFA)- Sales Force Automation Software and systems that support sales staff lead generation, scheduling, performance tracking and other functions. SFA functions are normally integrated with base systems that provide order, product, inventory status and other information and may be included as part of a larger customer relationship management (CRM) system. upload To copy a file (for example, a program, a document, or an file) from your computer (the client) to a server. Conversely, you download a file when you copy it from a server to your computer.

Skype is the provider of Free VOIP services as well as instant messaging,. Skype is integrated into our products.

An industry-standard specification, maintained by the IETF, that defines a format for exchanging calendaring and scheduling information. You can distribute vCalendars as e-mail attachments or make them available for downloading from a Web page. vCalendars hold information about event and to-do items that are normally used by personal information managers and group schedulers. Once the recipients have the vCalendar, they can drag and drop it into their vCalendar-compliant electronic organizers.

An industry-standard specification, maintained by the IETF, that defines a format for exchanging basic information such as a name, address, telephone number, e-mail address, and so on. The vCard specification defines a sort of electronic business card that can be sent via an e-mail attachment or as a link on a Web page. vCard recipients can easily add information to their electronic address books--as long as they're vCard-compliant.

Voice-Over IP
Technologies that make it possible to transmit audio information via IP in real time, thus allowing conversations and teleconferencing while avoiding the toll charges imposed by the public telephone network.

Web Services
Web-based technologies that enable businesses to communicate and conduct business with their customers, partners, and suppliers. Web services provide the underlying infrastructure-the software, standards, and server hosting capabilities--that enable companies with disparate computing systems to exchange data and do business together. Because these services run on Web servers instead of on individual PCs, people can access them through any device that has Internet access, including mobile phones and handheld computing gadgets, as well as desktop and notebook computers.

Wiki is a website that allows visitors to add, remove, and otherwise edit and change content, typically without the need for registration. It also allows for linking among any number of pages. This ease of interaction and operation makes a wiki an effective tool for mass collaborative authoring. The term wiki also can refer to the collaborative software itself (wiki engine) that facilitates the operation of such a site, or to certain specific wiki sites, including the computer science site (the original wiki) WikiWikiWeb and online encyclopedias such as Wikipedia.
from: http://en.wikipedia.org/wiki/Wiki

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