This system provides easy to use Tools for managing a support program. The system provides all the basic communications that are needed to report changes in case status, changes in personnel assigned to the cases, and controls that are available for both the customer and the support Team. This system keeps all the stakeholders informed and working "side by side" to solve support issues and all cases are recorded for future reference. The system enables companies to manage product support and customer care like never before, you can now reach out to the customer directly and fix requests and make everyone a part of the solution.
The system complies with many support contracts that dictate specific response times, severity levels, and record keeping. |
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This is a powerful organizing Tool that enables the site manager and administrator to organize the Cases by date, Case No., Subject, Status, Priority, or the person the case is assigned to. This makes a perfectly polarizing window to conduct status meetings and to be able to update the status, revise Case information, and officially close Cases. Case reporting creates spreadsheet formatted reports that give the support program managers the ability to see every case in the entire company and the status of the cases. |
